New Years Office Hours

Please note our office will be closed Monday, January 2nd.  We will resume business January 3rd at 8:30am MST.

As a reminder, please send Kameron and Elisha your 90 Day goals.

NEW Free Text Messaging Program!

In our continual effort to add value to the Spectrum Home Services brand, the corporate office will be rolling out a text messaging program free to all franchisee’s that would like to participate.  This program is a savings of $90 for each franchise office if they are to participate.  In order to participate, you will need to send an excel spread sheet to the corporate office with the first and last name of your clients or business contacts with their cell phone number. This will only work for phones that receive text messages, so do not send an office number or a home number, cell phone numbers only please.  You can easily pull this information from your QuickBooks by going to your customer center, click Excel and customer list.  Once you have exported the information please send it to Lydia Nagel (lnagel@spectrumhomeservices.com).  She will then enter the information into the database and let you know once it is completed. From that point, we can send out text messages with special offers based on the services you currently are providing, seasonal offerings, promotions and general information.  All messages will be directed to our 1-800 number here at the corporate office. We will then collect their information and email it to you to follow up for an appointment. 

This program has been piloted here locally and we have seen positive results.  Please note at anytime your customer may opt-out of this program at anytime.  This is a great, free way for you to advertise your business.

Please send your spreadsheets to lnagel@spectrumhomeservices.com. If you have any questions, please call Lydia or Elisha at 801-432-8182.

Be a believer to be an achiever...

The professor stood before his class of 30 senior molecular biology students, about to pass out the final exam. 'I have been privileged to be your instructor this semester, and I know how hard you have all worked to prepare for this test. I also know most of you are off to medical school or grad school next fall,' he said to them.

'I am well aware of how much pressure you are under to keep your GPAs up, and because I know you are all capable of understanding this material, I am prepared to offer an automatic 'B' to anyone who would prefer not to take the final.'

The relief was audible as a number of students jumped up to thank the professor and departed from class. The professor looked at the handful of students who remained, and offered again, 'Any other takers? This is your last opportunity.' One more student decided to go.

Seven students remained. The professor closed the door and took attendance. Then he handed out the final exam. There were two sentences typed on the paper:

'Congratulations, you have just received an 'A' in this class. Keep believing in yourself.'

I never had a professor who gave a test like that. It may seem like the easy way out of grading a bunch of exams, but it's a test that any teacher in any discipline could and should give. Students who don't have confidence in what they've learned are 'B' students at best.

The same is true for students of real life. The 'A' students are those who believe in what they're doing because they've learned from both successes and failures. They've absorbed life's lessons, whether from formal education or the school of hard knocks, and become better people.

Those are the people who you look for when you're hiring or promoting, and the ones you keep if you're downsizing. Your organisation needs their brand of thinking.

Psychologists say that by the age of two, 50 percent of what we ever believe about ourselves has been formed; by age six, 60 percent, and at eight years, 80 percent. Wouldn't you love to have the energy and optimism of a little kid? There is nothing you couldn't do or learn or be.

But you're a big kid now, and you realise you have some limits. Don't let the biggest limit be yourself. Take your cue from Sir Edmund Hillary, the first person to reach the summit of Mount Everest: 'It's not the mountain we conquer, but ourselves.'

Believing in yourself comes from knowing what you are really capable of doing. When it's your turn to step up to the plate, realise that you won't hit a homerun every time. Baseball superstar Mickey Mantle struck out more than 1,700 times, but it didn't stop him from excelling at baseball. He believed in himself, and he knew his fans believed in him.

Surround yourself with positive people - they know the importance of confidence and will help you keep focused on what you can do instead of what you can't. Who you surround yourself with is who you become.

Never stop learning! I would work this advice into every column if I could; it's that important. Don't limit yourself only to work-related classes, either. Learn everything about every subject that you can. When you know what you're talking about, it shows.

Be very careful not to confuse confidence with a big ego. If you want people to believe in you, you also have to believe in them. Understand well that those around you also have much to contribute, and they deserve your support. Without faith in yourself and others, success is impossible.

At the end of a particularly frustrating practice one-day, a football coach dismissed his players by yelling, 'Now all you idiots, go take a shower!' All but one player headed toward the locker room. The coach glared at him and asked why he was still there.

'You told all the idiots to go, Sir,' the player replied, 'and there sure seems to be a lot of them. But I am not an idiot.'

Confident? You bet. And smart enough to coach that team some day.

Moral: Believe in yourself, even when no one else does.

Written by Harvey Mackay Author of the New York Times bestsellers  - 'Swim With The Sharks Without Being Eaten Alive' and 'Pushing The Envelope

~ Kameron Thorne

It's all about relationships...

I saw this and it made me think... (Read more at: http://www.actioncoach.com/It-Is-All-About-Relationships?pressid=608)

"It’s all about relationships.  It’s all about the stories you create through your actions - the ‘stories’ people tell of you - the ‘word of mouth’ you create but rarely hear back in perfect honesty.  It’s all about authenticity, substance, and the quality and depth of your relationships.  If you look at every relationship with an aim to quick sell, you are being short-sighted.  But if you look at every relationship in its entirety over the long-term you will be rewarded in all ways- only one of them being financially.  What is the story people tell about you? What is your word of mouth?" ~ Brad Sugars

Spectrum Franchise Representatives- Announcement

We would like to announce the 2012 Spectrum Franchise Representatives! 

Bill Kritzik; SHS of the Rockies

Jerome Morales; SHS of Central Texas

Jamie Banks; SHS of Central Arizona

The representatives were chosen by you in the survey after the conference this year.  This position was optional for all of them to accept and we got lucky... they ALL accepted!  We are grateful to have these three owners assist in being an example to the group, developing the Spectrum Home Services brand nationally and a liaison between your office and ours. 

Here is a list of who will be assigned to your franchise office:

Jerome Morales

Kim Abelman

Garry & Karen Terrell

Dan Dove

Steve & Erin Kelly

Don Mascot

John & Trudy O'Toole

Joe & Jill Palese

Bill & Elaine Prophet

Rick & Tanya Schwartzbeck

Larry Spradling

Bill Kritzik

Roger Davis

Dan & Susan Dueber

Daryl Ferguson

Jim Jayjock & Geoffry Fry

Rob Langbehn

Rob & Amy Moore

John Roeske

Steve Roubik

Frank & Sharon Teasley

Tracey Yotsuuye

Jamie Banks

Tom & Naddine Barrett

Frank & Melissa Beck

Hal & Jeanette Fairless

Dan Judd & TJ Cook

Phillip & Sarah Martin

Chris & Margo Mathewson

Francis Mistry

Steve & Karen Roston

Chris & Guinea Spahr

Gary & Peggy Tresner

Tom & Debbie Vinopal

*NOTE: New franchisee offices or those that are coming off of a hold status will be added to a representative at a later date. 

During the first quarter of this year you will be contacted by your representative; however, if at anytime you need to contact them please feel free to do so. 

We would like to thank Roger Davis, John O'Toole and Jamie Banks for their service this year!  We appreciate your assistance.

Wow... the New Year is just around the corner!

With the new year approaching quickly I think back on 2011...  This year has gone by so quickly! 

This last week I had another meeting with Handi-Ramp regarding the pricing structure, products and finalizing an agreement between both companies.  They are offer a lot of products I believe we can use as additional revenue and offerings when working with our clients, commercial or residential.  I am hoping to have something in writing in soon!  Our current agreement is:
     - SHS will receive 25% off all wheel chair ramps (which means we go to HandiRamp with the need).
     - SHS will charge HandiRamp $55 an hour, 1 hour minimum on all work received/referred by HandiRamp. 

Also, last week we had a couple of wins that I would like to share with you:
- Kim Abelman: went "home" to South Africa for the first time in 9 years!  We hope she enjoys her time with her family and friends...

- Daryl Ferguson: is seeing the rewards from attending his Chamber of Commerce meetings on a regular basis.  Like today, he went out and did an estimate for replacing some doors for $3,300.  Staying conisistent with your marketing & networking is one of the hardest things for most of us.  Setting aside one day a week to work on your business and market will help grow your business and keep you from going stagnent.

There are more wins from last week, but I am currently out in Arizona with the Vinopal's and don't have my notes.  I will post more wins next week, so please share!  Also, if you need to contact me you can reach me on my cell phone or by email.  If we are scheduled for a call and I am running a few minutes late please call me on my cell phone as a friendly reminder.

More to come... just a busy week!  Hope it is for you as well...
:) Elisha